Kcal World Group

Careers

1. Telesales Executive (Arabic)

Purpose of the role

The Telesales Executive is responsible to present the company products with integrity to customers within the UAE. Reporting to the Telesales Manager, he will handle the accounts of Fuel Up customers and provide them with efficient customer service.

  • Key Areas of Responsibilities
  • Influence customers to buy the product by following a prepared script.
  • Initiate and follow up the sales process from initial contact phase till closure.
  • Document and update all activity through our CRM.
  • Managing, tracking and following up on leads by calling them.
  • Meeting daily and quarterly sales target through calling.
  • Submit daily and monthly report of all activities done.
  • Serve as point of contact for customers and answer their service related queries in person and on the phone.
  • Professional Requirements
  • Bachelor’s degree or equivalent with MS office knowledge.
  • At least 2 years’ experience in Telesales.
  • Excellent communication skills in Arabic & English.
  • Excellent typing skills.
  • Package
  • AED 6,500/Month + Performance based incentives
  • Additional Benefits: Medical & Annual Airfare for self
  • Job Type
  • Full-time(6 days/week)
  • Required language(s)
  • Arabic
  • English

Please forward your CV to

2. Assistant Restaurant Manager

Purpose of the role

The Assistant Restaurant Manager is responsible for the business performance of their restaurant as well as maintaining high standards of food, service, and health and safety. S/he will also be responsible for combining strategic planning and day-to-day management activities such as shift pattern organization.

  • Key Areas of Responsibilities
  • 1. Business Activities
  • Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
  • Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.
  • Analyzing and planning restaurant sales levels and profitability.
  • Preparing reports, including staff control, food control and sales.
  • 2. People Management and Administration
  • Train all customer service staff to be “the face” of the restaurant by being warm, friendly and customer focused.
  • Manage and supervise staff and providing them with feedback.
  • Hold daily pre-opening staff meeting as well as monthly staff meeting.
  • Conduct the necessary food quality check on daily basis to ensure consistency.
  • Support in the training of new staff members.
  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
  • Ensuring that all employees adhere to the company's uniform standards.
  • Meeting and greeting customers and organizing table reservations.
  • Advising customers on menu choice.
  • Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
  • Ensure an efficient Rota management system whereby restaurants are staffed appropriately.
  • 3. Finance, Budget and Procurement
  • Oversee system transactions and control the voiding system, opening & cash out procedure, system reconciliation, and daily banking procedure.
  • Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
  • Develop annual financial plan for top-line projections and budget for different costs and any other target.
  • 4. Food Hygiene, Safety and Sanitation
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, local laws, and ordinances.
  • Responsible for ensuring consistent high quality of food preparation and service.
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Professional Requirements
  • Bachelor’s Degree/Equivalent.
  • Premium restaurant management experience of minimum 2 to 3 years, ideally from fast food restaurant, with full knowledge of restaurant operations.
  • UAE experience of at least 1 year in similar role is an advantage.
  • Interpersonal Requirements
  • Ability to work under pressure
  • Excellent grooming/appearance at all times
  • Good verbal and written communication skills
  • Highly organized
  • Good MS Office skills
  • Team work oriented Highly
  • Motivated and great at motivating staff
  • Sociable with an open personality that fits with the brand image
  • Commitment to developing and maintaining a premium brand
  • Package
  • AED 4,500/month
  • Job Type
  • Full-time (6 Days/Week)
  • Required language(s)
  • English
  • Experience
  • 3 Years

Please forward your CV to

3. Restaurant Team Leader/Shift in Charge

Purpose of the role

The Team Leader/Shift in Charge is responsible to ensure that the daily shifts assigned by the Restaurant Manager are being carried out smoothly and provides support, direction and assistance to subordinates in all areas of their assigned duties.

  • Key Areas of Responsibilities
  • In charge of keeping the daily operations of the restaurant running smoothly.
  • Responsible for ensuring that employees are present and work is completed on time.
  • Provide support, direction and assistance to subordinates on all areas of their assigned duties.
  • Supervise staff during your shift and ensure they are carrying out their assigned duties efficiently and effectively.
  • Responsible for scheduling, staffing and organizing the work and workers on your shifts.
  • To be responsible for making sure that the absent employee's position is covered by another employee.
  • Work alongside members of your team in order to be more efficient and to resolve customer complaints and other problems as they arise.
  • Responsible for training all new employees on your shift in safety policies and workplace procedures and maintain training logs and records.
  • Responsible for quality control, ensure product safety and freshness and accuracy in orders.
  • Ensure customers receive the products and services they order.
  • Responsible for reporting any issues or quality defects to the manager.
  • Ensure the workplace is safe and clean; this includes reviewing and enforcing all Occupational Safety and Health Administration standards and policies.
  • Prepare, reconcile and keep the restaurant cash registers stocked with change during the shift.
  • Professional Requirements
  • High School/Equivalent
  • Experience of minimum 3 years in similar capacity, ideally from fast food restaurant, with good knowledge of restaurant operations.
  • UAE experience is an advantage
  • Interpersonal Requirements
  • Ability to work under pressure
  • Excellent grooming/appearance at all times
  • Good verbal and written communication skills
  • Highly organized
  • Good MS Office skills
  • Team work oriented Highly
  • Motivated and great at motivating staff
  • Sociable with an open personality that fits with the brand image
  • Commitment to developing and maintaining a premium brand
  • Package
  • AED 3,200/Month
  • Job Type
  • Full-time (6 Days/Week)
  • Required language(s)
  • English
  • Experience
  • 3 Years

Please forward your CV to

4. Restaurant Team Member

Purpose of the role

The Team Member (Cashier cum Waiter/Waitress) is under the direct supervision of the Restaurant Manager/in charge. S/he will be responsible for providing excellent customer service to our customers in a very professional way.

  • Key Areas of Responsibilities
  • Provide the customers with fast, friendly, courteous and efficient service.
  • Inform the customers of daily specials.
  • Escort customers to their tables.
  • Greet and take the orders from customers.
  • Present menus to customer and answers questions about menu items, making recommendations upon request.
  • Explain how various menus are prepared, describing ingredients and cooking methods.
  • Write customer’s food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff.
  • Serve food and beverages accurately as per customers’ order.
  • Prepare itemized checks and accept payments as and when required.
  • Prepare tables for meals.
  • Collect the payments by cash, credit cards or debit cards.
  • Count money in cash drawers at the beginning of shifts to ensure that mounts are correct and there is adequate change.
  • Maintain a clean and orderly reception area.
  • Provide help and support to junior staff.
  • Professional Requirements
  • Minimum of a High School/Equivalent.
  • Minimum 2 years’ experience as a Cashier/Waiter.
  • Must demonstrate good moral fitness and ethical standards.
  • Must possess knowledge of principles and processes for providing customer and personal services.
  • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).
  • Interpersonal Requirements
  • Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds
  • Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payment and funds control
  • Exceptional verbal and written communication skills
  • Dedicated and meticulous—high level of accurateness and attention to detail
  • Package
  • AED 2,500/Month
  • Job Type
  • Full-time (6 Days/Week)
  • Required language(s)
  • English
  • Experience
  • 2 Years

Please forward your CV to

5. Restaurant Cashier cum Barista (Preferably Female Candidates)

Purpose of the role

The Cashier/ Barista/Waiter is under the direct supervision of the Restaurant Manager/in charge. S/he will be responsible for providing excellent customer service to our customers in a very professional way.

  • Key Areas of Responsibilities
  • Provide the customers with fast, friendly, courteous and efficient service.
  • Inform the customers of daily specials.
  • Escort customers to their tables.
  • Greet and take the orders from customers.
  • Present menus to customer and answers questions about menu items, making recommendations upon request.
  • Explain how various menus are prepared, describing ingredients and cooking methods.
  • Write customer's food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff.
  • Serve food and beverages accurately as per customers' order.
  • Prepare itemized checks and accept payments as and when required.
  • Prepare tables for meals.
  • Collect the payments by cash, credit cards or debit cards.
  • Count money in cash drawers at the beginning of shifts to ensure that mounts are correct and there is adequate change.
  • Maintain a clean and orderly reception area.
  • Provide help and support to junior staff.
  • Professional Requirements
  • Minimum of a High School/Equivalent.
  • Minimum 2 years' experience as a Cashier/Waiter.
  • Must demonstrate good moral fitness and ethical standards.
  • Must possess knowledge of principles and processes for providing customer and personal services.
  • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).
  • Interpersonal Requirements
  • Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds.
  • Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payment and funds control.
  • Exceptional verbal and written communication skills.
  • Dedicated and meticulous—high level of accurateness and attention to detail.
  • Package
  • AED 2,500/Month
  • Job Type
  • Full-time (6 Days/Week)
  • Required language(s)
  • English
  • Experience
  • 2 Years

Please forward your CV to

6. Restaurant Kitchen Helper

Purpose of the role

The Kitchen Helper is responsible to cut vegetables, prepare salads, sandwiches and provide assistance to Kitchen in charge as and when need arises. .

  • Key Areas of Responsibilities
  • Responsible to cut fruits and vegetables.
  • Responsible to prepare sandwiches and salads as per customer's order.
  • Perform a combination of duties to maintain kitchen, work areas and restaurant equipment and utensils in clean and orderly condition: Sweep and mop floors.
  • Wash worktables, refrigerators and surrounding areas.
  • Segregate and remove trash and garbage and place it in designated containers.
  • Ensure food is prepared keeping in mind hygiene and cleanliness by following the Basic Food Hygiene rules.
  • Keep the kitchen area clean and all the equipment used for preparing food clean and hygienic.
  • Responsible for storing food products in the designated area.
  • Provide assistance to Kitchen In charge as and when required.
  • Professional Requirements
  • High School/Equivalent.
  • Kitchen Helper experience of minimum 2 to 3 years, ideally from fast food restaurant.
  • Knowledge of preparing sandwiches, salads and shakes.
  • Fluency in English.
  • Interpersonal Requirements
  • Ability to work under pressure.
  • Ability to follow instructions accurately.
  • Ability to meet deadlines in food preparation.
  • Excellent grooming/appearance at all times.
  • Good verbal and written communication skills.
  • Highly organized.
  • Team work oriented highly.
  • Sociable with an open personality that fits with the brand image.
  • Commitment to developing and maintaining a premium brand.
  • Package
  • AED 2,500/Month
  • Job Type
  • Full-time (6 Days/Week)
  • Required language(s)
  • English
  • Experience
  • 2 Years

Please forward your CV to

7. Housekeeping Assistant (Male Candidates Only)

Purpose of the role

Based in our Central Kitchen (Dubai Investment Park) and reporting to the Kitchen Stewarding in Charge, the Housekeeping Assistant is responsible to maintain the kitchen and surrounding areas in a clean and sanitary manner by following the cleaning schedules and adhering to the HACCP standards and company policy & procedures.

  • Key Areas of Responsibilities
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
  • Gather and empty trash.
  • Service, clean, and supply the Central Production Unit
  • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
  • Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
  • Move heavy furniture, equipment, and supplies, either manually or by using hand trucks.
  • Notify managers concerning the need for major repairs or additions to building operating systems.
  • Remove snow from sidewalks, driveways, and parking areas, using snowplows, snow blowers, and snow shovels, and spread snow melting chemicals.
  • Any other duties as assigned by the Housekeeping Supervisor.
  • Professional Requirements
  • High School/Equivalent.
  • Basic knowledge and commitment to a safe work environment F&B Operation and HACCP Standards.
  • A minimum of 0-1 year of experience in similar role.
  • Interpersonal Requirements
  • Works quickly and efficiently.
  • Attention to detail.
  • Ability to work under pressure.
  • Listening skills and adaptability.
  • Thorough and methodical.
  • Well organized.
  • Package
  • AED 1,300/Month + Shared bachelor's accommodation
  • Job Type
  • Full-time (6 Days/Week)
  • Required language(s)
  • English
  • Experience
  • 1 Year

Please forward your CV to

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